Orders:
Great news for our customers in Ireland – shipping is absolutely free! We are committed to providing you with not only the best electric fires but also the most convenient shopping experience, and that includes taking care of the shipping cost for you.
Placing an order is simple. Browse our selection, choose your desired electric fire, and add it to your cart. Then, proceed to checkout, where you’ll enter your shipping details and make the payment.
We’re dedicated to offering you the best value, which is why we have a price match policy in place. While we don’t offer additional discounts, don’t forget to check out our daily sale section for special deals. Here, you’ll find great offers that provide you with the opportunity to make your purchase at an even more attractive price.
Yes, you can modify or cancel your order within a specific time frame after placing it. Please contact our customer service immediately for assistance.
Shipping & Returns:
Orders for in-stock items are processed and delivered within 1-3 working days. For out-of-stock or special orders, delivery takes 10-14 working days.
Yes, if the item is in stock, you can choose to collect it from our showrooms or warehouse. Just mention this preference and the collection day in your order comments.
Your order will be delivered by our team or a designated courier. Delivery is to the nearest accessible point. We recommend having someone to assist as the driver cannot move goods inside your property.
If you’re unavailable on your pre-booked delivery date, re-delivery charges will apply. For courier deliveries, you’ll receive a note with instructions for rescheduling.
We offer free delivery on all orders within the Republic of Ireland. For deliveries outside this area, please contact us for a shipping quote.
Yes, you can cancel within 14 working days of delivery. Cancellations should be in writing, quoting your Order Number. Refunds are processed within 7 working days of cancellation or receipt of returned goods.
Products must be returned in their original, saleable condition. The cost of return is your responsibility. Please note, spare parts and painted appliances are non-returnable and non-refundable.
We will repair or replace any item that’s found defective or damaged before delivery or during unloading. This is in addition to the manufacturer’s guarantee. Products damaged after delivery cannot be returned.
Payment:
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.
Absolutely. Our website uses SSL encryption to ensure your payment details are secure.
Yes, we offer a ‘Buy Now, Pay Later’ option through our financing partner, Humm. This allows you to purchase your desired product and pay over time, making it convenient and manageable for your budget. For more details and to apply for finance, please visit Humm’s website.